GUEST SATISFACTION  SURVEY
****Please take a moment and rate this Club Turquoise on each of the features listed using a scale of 1-10, where 10 is "excellent" and 1 is "poor". If question is not applicaple to your stay, please skip to the next question. 
Surname, Name
Address
Country
Arrival Date
Departure Date
Are you: Female Male
 
1-IF IN THIS AREA AGAIN, how likely would you be to stay in Club Turquoise again?
Definitely would ( skip # 2 )
Probably would ( skip # 2 )
Might or might not ( skip # 2 )
Probably would not
Definitely would not 
If "Probably" or "Definitely" would not return please mark the main reason for not returning:
Other hotels more convenient
Quality of guest room 
Quality of service
Quality of restaurant & bar 
Price 
Other
2-Value...........
Overall Value
Value of room for price paid 
Value of restaurant & bar prices
3-Quality of Accomodations.....
   Guest Room
Overall guest room quality 
Cleanliness of your quest room upon entering
Cleanliness and servicing of your room during your stay
Condition of bedspread
Condition of furniture in guest room
Guest room lighting
Overall cleanliness of quest room
Peaceful, quite guest room 
Feeling of security
Overall cleanliness of bathroom
Overall comfort of guest room
Everything in your room in working order? Yes No
If No, Please write what it was:
Common Areas of Hotel
Providing an interesting environment
Overall maintenance and upkeep
Condition of grounds
Decor of the lobby / reception area
Condition of corridors
Condition of Restaurant & Bar
Condition of Pool & Pool Area
Condition of Sauna & Fitness Centre
Condition of Kids Club
4-Quality of Hotel Staff and Services..........
Overall quality of Service and Staff
Check-in Speed
Check-out Speed
Message Handling
Wake-up call service
Accuracy of bills
Staff attitude
Staff efficiency
Services available when needed
Treating you as an important customer
Providing information about the activities and facilities in & around the hotel 
Entertainment
5-Food & Beverage
During your visit, you may have dined in our restaurant on more than one occasion.
Please select one meal and answer the following: Breakfast Lunch Dinner
Quality of Food 
Quality of Beverage
Variety of menu selection 
Atmosphere
Overall service 
Value of prices paid
6-How would you rate THIS hotel on an overall basis compared to the other hotels?
7-During your Hotel stay, did you experience any problems? Yes No ( If no, skip to # 8 ) 
If Yes, were all problems resolved during your stay to your satisfaction? Yes No
If Yes, was your problem resolved with one single phone call or contact? Yes No
Which one of the following statement best describes your feelings about the action taken by the hotel to the resolve your problem(s)?
More than satisfied
Completely satisfied
Not completely satisfied, but the action taken was acceptable 
Left feelings dissatisfied
Left feelings very dissatisfied
8-Please mark the category that includes your age.
under 25 35-34 55-64
25-34 45-54 65 and over
9-Was this your first stay at Club Turquoise? Yes No
***Please share any additional comments positive or negative, you may have regarding your recent stay with us.***
 
 

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